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-Privacy Policy
HS Gear is committed to your privacy. To that end, we have an
iron-clad privacy policy here. You submit certain non-public
information to us for the purpose of transacting business. We hold
that information as confidential, but we do have to use it. Here's how
we use your information:
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We transmit your credit card and address data to our merchant
services provider to obtain authorization for the charges.
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If you placed a large order or ordered specialty items, we may give
your address to our manufacturer/wholesaler for the purpose of drop shipping your
products to you.
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Your address information is electronically provided to our shipping
vendors (i.e., FedEx, UPS) so that they may deliver your package to
you.
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Your information is stored on our servers so that we may retain
your information for future orders. Your credit card data is
automatically purged 30 days after your transaction.
We don't sell or share your information with anyone other than our
shippers, your credit card bank, and our credit card processors. Your
trust in us is important. We won't even tell your spouse you were
here. top
- Return Policy
We try to provide the best selection of products available at
competitive prices. We deal with quality manufacturers and reputable
brands so that you can rely on our products. The gear we sell is
top-notch. We don't sell seconds or rejects without letting you know.
Our return policy, however, is pretty strict. Here's the deal:
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Once you place an order into our system, it's considered
"final"
after 2 hours. If you cancel the order after that time, we'll charge
you a restocking fee of 20%. This is because we've already placed the
order with the manufacturer, and we're on the hook for the bill.
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Defective items (i.e., broken, ripped, etc...) will be exchanged
for the same or similar item at no additional charge to you. Just
email sales@hsgear.biz to obtain
a return authorization and ship it back. We'll make it right!
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ALL returns must be authorized in advance. We take no
responsibility for any return sent without authorization. All returns
must be in the original packaging in new, saleable condition with all
documentation and promotional items. There will be a 20% restocking
fee on all returns. Shipping is not refundable.
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Exchanges for a different size are allowed, but must be authorized
in advance. You may still have to pay the 20% restocking fee. top
- Substitutions
We reserve the right to substitute a comparable item of same or better
quality as the one you ordered to fill your order. This is most
typically in the form of substituting a brand name for another brand
name (i.e., Tru-Spec BDU's for Rothco). Rest assured, we will never
substitute an item to your detriment. The way we figure it, a brown
cotton T-shirt is the same thing regardless of the label, same goes
for a 1 quart canteen. We won't send you a different fabric, a
different color, or a totally different pack. If you absolutely,
positively have to have the exact item you ordered online, just let us
know - we won't substitute something if you tell us not to. top
- Shipping Policy
We only ship to domestic (as in US) addresses or to APO's for our soldiers, sailors, Marines, and airmen. We only ship to the address listed on your credit card to prevent fraud. This is for your protection. By default, we will ship to you by either UPS or US Postal Service Priority Mail Flat Rate Box. We reserve the right to select the carrier of our choosing at the time of order processing. Ground service is affordable, reliable, and convenient. If you want something to be shipped faster, we will ship by air freight upon request, typically using Express Mail. This doesn't mean your order will come the next day - just that it'll be shipped to you the day after it gets to us. We cannot tell you when an order will arrive in our offices from the manufacturers, so shipping overnight doesn't really make a lot of sense. Shipping fees are not refundable. top
- Restricted Items
Some of the items we sell are restricted to public safety, law
enforcement, or military personnel. We will not ship these items, or
even confirm the order, until we've assured you're eligible to buy
them. These items are clearly labeled in our store. Some examples are
automatic knives and ballistic products. These items are restricted
usually in response to a federal law, but sometimes as an ethical
restriction. For example, we won't sell anything that's designed to
evade legitimate law enforcement tools or metal detectors. You won't
find "CIA Letter Openers" here, or for that matter, anything
else that is designed to avoid public safety systems or intended to
harm soldiers or law enforcement officers. We do this not
only for security reasons, but out of respect to our friends in the
military, law enforcement and security communities. We're public safety
professionals ourselves, and we frankly wouldn't want somebody selling
this stuff to the people we have to deal with.top
- Firearms and Accessories
We don't sell firearms. Not because we're against them, but simply
because the paperwork is a nightmare. We sell tons of stuff that will
make the time you spend with your favorite weapon more enjoyable.
Slings, mag pouches, holsters, etc... are all available here. Just not
the weapon. We will sell firearm modifications and certain parts -
sling mounts, sights, scopes, grips, etc... as they don't require a
Federal Firearms License. You won't find trigger groups, lower
receivers, bolts, etc... from us. We suggest you make friends with
your armorer or local gunsmith. Your local gun store will likely have
fantastic levels of
expertise, experience, and know-how to get you anything your
little heart desires.top
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